DISAGGREGATION OF UNITS AND EFFECTIVE SERVICE DELIVERY IN NIGERIA PUBLIC SERVICE
Keywords:
Disaggregation, public service, service delivery, subsidiarity, decentralization, departmentalizationAbstract
The study was conducted to examine whether disaggregation of units enhanced effective public service delivering. The objective of the study was to examine the extent disaggregation of units predicted effective public service delivery. The study used ex-post facts research design. Data were collected through both primary and secondary sources. The population of the study was 13479. The study used Taro Yamane’s formula to get a sample size of 388 respondents. Two sets of questionnaire were constructed for the study as follows: Disaggregation of Units Questionnaire (DUQ) and Effective Public Service Delivery Questionnaire (EPSDQ). 200 copies of questionnaire on disaggregation of units were administered to selected members of the public through simple random sampling technique. Standard deviation, Regression analysis were used as analytical tools for the study. One research question and one hypothesis were formulated and which were tested and statistically analyzed. The null hypothesis which claims that disaggregation of units does not enhance effective public service delivery was rejected. The result means that disaggregation of units significantly enhances effective public service delivery in Akwa Ibom State civil service. It was recommended that ministries, Departments and Agencies (MDAS) be broken down into smaller bureau to enhance effective public service delivery; functions and offices of government to be decentralized to debureaucratize government procedures and processes among others.Downloads
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